Terms & Conditions
General Terms:
All prices and specifications are subject to change without notice.
Prices are final as of time of an order.
All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. In case of shipping damage, the customer should contact us immediately, so we can promptly file a damage claim with the carrier and expedite a replacement.
Any discrepancy, including wrong items or missing items, should be reported to info@soundfloats.com within 36 hours.
By purchasing from our web site, you acknowledge that you have read and agreed to all terms and conditions.
All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Product images are for representation purposes only. Actual products may have slight cosmetic differences.
Domestic (U.S.) Customers:
If your product is in stock it will ship within 2 to 8 business days of approved and cleared payment. Orders are processed in order of receipt of approved and cleared payment. If your item is not in stock or stock is depleted via another channel we will refund your order.
International Customers:
At this time, we are unable to ship internationally.
Tax-Exempt Customers:
Many organizations qualify to make sales tax exempt purchases based on state law. Please contact your tax advisor to determine if your purchases qualify for sales tax exemption.
If you are eligible for a tax exemption, you should contact us before placing an order so we can set you up as a tax-exempt customer. You will need to provide proof of you exemption as well as name, email, and address. The email you provide should be the one you will use to place your order(s).
If you do place an order before contacting us, please note that we will ONLY issue tax refunds in the form of a GIFT CARD.
Delivery Information:
All orders are shipped with FedEx Home Delivery - please allow 2 to 8 business days for delivery, depending on location
We offer FREE GROUND SHIPPING on all US Orders (excluding Alaska, Hawaii, and Puerto Rico).
Please note that the orders are only processed and shipped Monday through Friday.
Once your order is shipped you will receive an email with tracking information allowing you to track your order.
Because an order cannot be cancelled once a shipping label has been created, please contact us within 4 hours of your order. After that, your request will be treated as a return request. Please contact us at info@soundfloats.com.
Items Damaged During Transit:
If you receive a damaged item, you must contact us within 7 days by emailing our customer support at info@soundfloats.com. If you do not contact us within this time period, your damage claim may be denied by the carrier. Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.
Return Policy:
Please note that only products purchased on soundfloat.co can be returned or exchanged. If you have purchased your product in store or on any other online platforms, please refer to their return policy.
- All products may be returned within 30 days of delivery date.
- Items must be in brand new condition (including but not limited to scratches or dents) and must be in original/sell-able condition.
- Items must be returned in the original packaging and box with all tags attached and user manual and accessories included.
- Return shipments must be accompanied by a Return Merchandise Authorization number (RMA#) provided by a customer service agent.
- Customer is responsible for the shipping fees associated with returning the products.
- Refunds will be made in the form of the original payment. Any credit for gift returns will be issued to the original purchaser.
Please email us at info@soundfloats.com to initiate your return and obtain an RMA#.
Limits and Exclusions:
There are no express warranties except as listed above. SPIKA INTL shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. In no event shall SPIKA INTL be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. SPIKA INTL is not liable for property damage, personal injury, or death. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.
State Law Rights:
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state.
Not responsible for typographical errors. Product photos are for illustration only: actual product may have cosmetic differences.
